Refund policy

Return & Refund Policy

We have a 30-day return policy: you have 30 days after receiving your item to request a return.

Eligibility

To be eligible for a return, your item must be in the same condition that you received it, unworn and unused, with tags and in its original packaging. You will also need the receipt or proof of purchase.

Buy One, Get One offers

Orders placed under our Buy One, Get One (BOGO) or Buy Two, Get Two (B2G2) promotions follow a specific rule: if you return part of your order, the refund is calculated on the total amount paid divided by the number of items in the order.

How to start a return

Email us at support@lornepellani.com with your order number. If your return is accepted, we will send you a return label and instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Damaged or wrong items

Please inspect your order on arrival and contact us right away if the item is defective, damaged or if you received the wrong item, so we can make it right.

Exchanges

To exchange an item, contact us at support@lornepellani.com.

2-year warranty

Every Lorne Pellani watch is covered by a 2-year warranty against defects in materials and workmanship. If your watch develops a defect, email us at support@lornepellani.com with your order number and a photo or short video of the issue, and we will repair or replace it.

European Union 14-day cooling-off period

If your order is shipped to the European Union, you have the right to cancel or return it within 14 days, for any reason and without justification. The item must be in the same condition that you received it, unworn and unused, with tags and in its original packaging.

Refunds

We will notify you once we have received and inspected your return and let you know if the refund was approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may need some extra time to post the refund.

If more than 15 business days have passed since we approved your return, please contact us at support@lornepellani.com.